On March 15, the Upper Darby/Sellers Memorial Free Library Municipal Branch and Delaware County Libraries were honored to host Ryan Dowd, author of the book The Librarian’s Guide to Homelessness, and ABC News for a special training for library staff entitled Homeless Patrons: How to Compassionately (and Confidently) Handle Problematic Behavior. Watch the ABC News story here. 

About Ryan Dowd
Ryan Dowd has spent most of his career as Executive Director of the second largest homeless shelter in Illinois.  He trains libraries around the country (and world) on how to compassionately manage problematic behavior, using the same tools that homeless shelters employ.  He is the author of the ALA book, The Librarian’s Guide to Homelessness and A Homeless Christmas Story.  He is married, with two children.  His favorite book is Dharma Bums by Jack Kerouac.